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Player Services Assistant Shift Manager

M Resort Spa Casino

This is a Contract position in Henderson, NV posted November 26, 2022.

Responsibilities

  • Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Assists in conducting investigations into variances, violations of internal controls, and violation of reporting requirements.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Responsible for securing the integrity of all assets and oversees balancing of all cage banks.
  • Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.
  • Acquire new players through the continuous promotion of the mychoice Rewards card program and the special benefits of card membership.
  • Maintain comprehensive knowledge and supports the team members in all current and upcoming promotions, events, ticket sales and special offers throughout the property and effectively communicate to guests.

Requirements

  • Associate’s degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.
  • Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
  • Must have excellent verbal and written communication skills.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).

For a full list of job responsibilities and requirements, please visit our career site at pennentertainment.com/careers.

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