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Manager, Operations

MTM, Inc.

This is a Full-time position in Reno, NV posted February 25, 2021.

Who We Are and Our Mission:MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation’s most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women’s Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul’s Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)The Operations Manager will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. Oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. Will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.What will your job look like?* Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline* Perform monthly Safety meetings* Training, retraining and updates to policies, procedures and safety guidelines* Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements* Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed* Perform additional duties as assigned or required* Monitor performance of direct reports and provide coaching and guidanceAll you need is:* Bachelor’s Degree (or equivalent combination of education and experience) in a related field* 5+ years of experience in transit management* Previous experience working with senior citizens or persons with disabilities* Experience supervising hourly personnel in a passenger transportation environment* Experience training in a classroom and behind the wheel setting* Must possess a valid driver’s licenseEven better if you have:* Previous management experience in the Para-Transit or livery industries* Strong problem solving skills* Ability to understand and administer discipline* Knowledge of basic safety and training procedures* Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment* Capabilities as it relates to data analytics preferred* Thorough knowledge of ADA, DOT, FTA regulations preferred* Ability to maintain high level of confidentiality* Regular attendance is requiredMTM Transit Incentives:* Health and Life Insurance Plans* Dental and Vision Plans* 401(k) with a company match* Paid Time Off and Holiday Pay* Maternity/Paternity Leave* Short term and Long term disability* Health Savings Account (HSA)* Flexible Spending Account (FSA)* Leadership Mentoring OpportunitiesEqual Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or

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