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Elko – Guest Services Supervisor

Jacobs Entertainment, Inc.

This is a Full-time position in Winnemucca, NV posted January 14, 2022.

General Summary of Job DutiesThe purpose of this position is to assist manager and the cage with daily functions, to include all paperwork and operations that may occur each day. Must be able to fulfill all Cage/Club Cashier & Vault responsibilities Essential Job Responsibilities and DutiesMaintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards.Maintain an open line of communication with Management.Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.Ability to accept performance feedback in a professional manner.Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.Other duties as assigned.Works as back up Cage/Club.Maintain and track variances.Check cashing overrides.Participate in, coach & counsel Cage/Club Cashiers.Participate in employee reviews.Give pre-shift meetings and other meetings as needed to keep employees aware of new procedures and promotions.Assist cashiers as needed. General Job Responsibilities and DutiesTo perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:FriendlinessOffer a warm greeting to everyone you encounter with a smile and eye contact.Practice mutual respect by dealing honestly in all interactions.Use genuine listening skills and offer sincere responses.Promote positive interactions with both external and internal guests through sincere greeting and communications.Be approachable, listen and lead by example.AccountabilityBe proactive and positive.If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.Acquire knowledge, training and education. Communicate it to all employees.Service ExcellenceAnticipate our guests’ needs before they ask.Contribute ideas and solutions to improve customer service.Escort our guests rather than point.Take personal pride in the quality of your work.Actively seek feedback from our guests concerning our service and atmosphere.Team WorkShare and explain information.Great teams consist of great performers.Create a culture of two-way communication with employees and guests.Be courteous, kind and patient with each other.

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