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Cage – Guest Services Supervisor

Jacobs Entertainment, Inc.

This is a Full-time position in Reno, NV posted January 14, 2022.

General Summary of Job DutiesThe purpose of this position is to assist the Director/Manager and the Guest Services employees with daily responsibilities in accordance with all company standards, policies, and procedures. Responsibilities include assisting in overseeing the daily cash handling needs of the property, and supervising Guest Services staff. Must be knowledgeable of Gaming Regulations, Internal Controls Procedures, and Title 31 requirements. Essential Job Responsibilities and DutiesMaintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.Provides ongoing supervision and training to Guest Services employees.Perform all Guest Services Representatives/Players Club duties and assist where needed.Accurately completes transactions for guests, including but not limited to cashing checks, redeeming chips or slot machine tickets.Promote, enroll, and educate guests on the Players Club, promotions and benefits.Participate in coaching, counseling, and annual appraisal process for the Guest Services Representatives.Perform pre-shift meetings or daily awareness sheets to keep Guest Services employees informed of any changes to procedures and promotions.Make necessary changes to the published work schedules in conjunction with the Guest Services Manager to meet operational demands.Maintain and restock inventory levels for supplies in Guest Services.Reconciliation, recording, and maintaining accurate vault inventory when in the vault and assist vault cashier when necessary to find variances..Participate in maintaining and tracking variances.Monitors the compliance of Title 31 and Responsible Gaming.Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards.Maintain an open line of communication with Management.Maintain a positive and professional demeanor during all interactions with guest, fellow employees, and vendors.Ability to accept performance feedback in a professional manner.Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.Other duties as assigned. General Job Responsibilities and DutiesTo perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles: FRIENDLINESSo Offer a warm greeting to everyone you encounter with a smile and eye contact.o Practice mutual respect by dealing honestly in all interactions.o Use genuine listening skills and offer sincere responses.o Promote positive interactions with both external and internal guests through sincere greeting and communications.o Be approachable, listen and lead by example. ACCOUNTABILITYo Be proactive and positive.o If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.o Manage staff effectively with timely reviews and address performance issues.o Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.

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