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New

Claims Representative III (Remote)

Fidelity National Home Warranty

This is a Contract position in Henderson, NV posted November 23, 2021.

Fidelity National Home Warranty has been protecting homeowners by providing affordable protection against home system component and appliance breakdowns for over 40 years. We are currently looking for experienced Home Warranty professionals to join our Remote team as Claim Representative III’s. This position will handle advanced inbound customer inquiries, intake vendor diagnosis reports, resolve complex home warranty claims in a courteous, professional, timely and appropriate manner. The Remote Claims Representative III is only open to candidates with Home Warranty experience that reside outside of the Las Vegas, Henderson, NV and surrounding areas.

Essential Functions:

  • Maintain communication with contract holders via inbound/outbound calling and email to ensure contract holder receives status updates on the progress or delay of claim Manage the claim process from receipt of vendor report through claim resolution
  • Answer routine questions regarding contract coverage following standard scripts and procedures
  • Assists in resolving transactional requests from customers such as payment, refunds, etc., helping to troubleshoot failures and providing recommendations for any ongoing covered issues
  • Input repair issues, appliance information and other relevant details regarding service work orders into the CRM
  • Receive and process vendor reports to review and authorize claims for contract holders
  • Collaborate with FNHW team members in the claim management process to ensure all supporting actions are taken within appropriate timeframes
  • Maintain the appropriate follow-up time for existing claims
  • Communicate with contract holders and vendors according to company and department policies, procedures and processes in a professional and courteous manner according to department call handling and quality standards
  • Maintain up-to-date knowledge of home warranty contract terms and conditions and advanced knowledge of applying coverage to resolve claims
  • Perform other duties as assigned

Requirements:

  • Excellent Written and Verbal Communication Skills
  • Fact Finding, Problem Solving and Negotiations Skills
  • Ability to work 40+ hours per week, including weekends, holidays and overtime as required
  • Ability to achieve and maintain call handling, productivity, attendance and schedule adherence standards
  • Proficiency in computers with the ability to learn customer service software applications
  • Operate in a remote role in an independent and self-motivated capacity

Highly qualified applicants will possess the following qualifications:

  • High school diploma or GED
  • Two or more years of experience in a customer facing role
  • Ability to communicate in a courteous and professional manner through verbal and written communication
  • Capable of maintaining professionalism and composure under pressure
  • Experience with a working knowledge in the Home Warranty Industry
  • Adept in the following trades and mechanical systems:

HVAC – Water Heaters – Plumbing – Electrical – Pool & Spa – Kitchen Appliances

FNHW offers a competitive benefits package, which includes:

  • Competitive salary
  • Group Medical/Dental/Vision benefits
  • 401k with company match
  • Stock Purchase Plan with company match
  • Sick, vacation, holiday pay
  • Service recognition program
  • Performance Based Pay

Hours of Operation:

The anticipated hours of operation will be 7 a.m. – 7 p.m., Pacific Time. As such, depending on the customer time zone and employee office location, employee shifts may fall outside of 7 a.m. – 7 p.m. employee time. Employees may be expected to work in a shift environment including irregular hours, weekends and holidays based on workload and job requirements. Employees’ work schedules may change based on business need.

Fidelity National Home Warranty’s parent company, Fidelity National Financial (FNF), is a leading Fortune 500 provider of title and specialty insurance. Repeatedly voted one of the “Best Big Companies in the U.S.” by Forbes magazine, it employs more than 20,000 in its growing family of companies. The rapid growth of the company through acquisition has created a wealth of career opportunities. If you are looking for a dynamic career with significant earning potential and tremendous advancement opportunities, you have come to the right place. Learn more about us at www.homewarranty.com.

Fidelity National Home Warranty is an Equal Opportunity & Everify Employer

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