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Casino Cage Representative – Aria

MGM Resorts

This is a Full-time position in Las Vegas, NV posted October 14, 2022.

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. PRIMARY PURPOSE: It is the responsibility of the Casino Cashier Representative I to process accurate customer and inter-departmental monetary transactions while providing excellent guest service promoting the M life Rewards program. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES: Executes the following duties in accordance with Casino credit policies, including but not limited to marker payments & issuance, deposits, withdrawals, and chip bank duties not limited to Fills/Credit to the Pit and in the Cage. Assists guests with all transactional needs within specified guidelines. Ensures security of Company assets, including cash, chips, and tokens, during the shift. Promote, educate and drive guest enrollment into MLife Rewards program, MyVegas rewards program, and Mlife Rewards Mastercard program; Issue FREEPLAY, complimentary play coupons and adjust tier credits to guests upon request in accordance with outlined company policies and procedures. Promote, demonstrates and maintains the highest level of S.H.O.W. guest service program to all guests, escalates guest complaints to the Casino Cage Shift Supervisor and responds effectively to guest inquiries related to the property and the local area. Understands Company AML/Suspicious activity policy and notifies Supervisor of all unusual events, circumstances, missing items, or alleged theft. Understands principles of responsible gaming and ensure consistent promotion of GameSense to all guests. Balances all appropriate banks within the Cage with supervision at the end of the shift in accordance with departmental variance policy and completes all reports or forms accurately in compliance with Title 31. Performs other job-related duties as requested. MINIMUM REQUIREMENTS: High school diploma or equivalent. One (1) year of relevant experience. PREFERRED: Prior Cage cashier experience. One (1) year of bank teller or related work experience. Location: Las Vegas, Nevada
Associated topics: cage, casino shift manager, floor supervisor table games, gambling supervisor, gaming service supervisor, gaming table supervisor, manager casino, pit boss, shift supervisor, slot

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