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Quality Control Analyst, Cash Management


This is a Contract position in North Las Vegas, NV posted December 13, 2022.

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description: Quality Control Analyst, Cash ManagementAre you customer focused and passionate about achieving client goals?Are you inquisitive and like to solve problems?About the RoleThe Quality Control Analyst will be responsible for executing the Quality Control process for Cash Management functions, including application of checks to customer accounts, call monitoring, accuracy for escheatment processes and others.

Responsibilities are as follows this role incudes the following.

(Position is ON-SITE in Tempe AZ)ResponsibilitiesActing as a subject matter expert for implementation of policy, procedure, and system changes.Analyzing and resolving problems with operations and application, including being a liaison to clients.Performing QC audits performedProvide coaching to as agents based on audit results.

Analyzing operational performance through direct observation, interpretation of reports and collaboration with others.

Determining opportunities for improvement of key metrics and executes action plans to achieve results.Identify trends and recommend process improvements/additional training requiredApplying able to communicate progress and risks to the team lead/supervisorBring excellent communication skillsParticipate in failure inverstigations and recommend corrective actionsRecommend additional controls or changes in existing controlsAnalyzing operational performance through direct observation, interpretation of reports and collaboration with others.

Determining opportunities for improvement of key metrics and executes action plans to achieve results.Acting as the day-to-day operations client contact to resolve systems issues providing client feedbackActing as a liaison between client and cross-functional internal teams to share updates and communications RequirementsAbility to multi-taskAbility to manage to deadlinesOC process experience requiredStrong organizational skillsStrong Excel skills Critical thinking is a must Be flexible and positive about changeAble to be proficient with Microsoft applications (Outlook, Word, Excel, etc.) Flexible WorkingAt Conduent, we want you to be yourself.

We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.Working For YouPerks and rewards designed for you:Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family’s needs and start on the first day of employment.Retirement Savings: We will support you as you save for your future.Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.Career Growth Opportunities: We help you thrive, so together, we can grow.

We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.This position is located at our Tempe, AZ office.

The hours for this onsite position are Monday through Friday, 8:00am-5:00pm.Join UsAt Conduent, we are one team, one mission.

We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future
– both our company’s and your own.

With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community.

Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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