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Leave of Absence Specialist

APN Software Services, Inc

This is a Contract position in Reno, NV posted August 26, 2020.

Please contact Abdul on “510.623.5049” OR email me at ” The Leave of Absence Specialist is responsible for providing direct support to company employees, other Human Resources groups and company management as part of a centralized function to handle a variety of Leave of Absence (LOA) related transactions. Receives and responds to requests concerning LOA policies and programs. Appropriately routes requests from employees to others for additional information. May respond to inquiries via online resources andor telephone. Processes various paper and electronic forms related to documenting leave of absence activities such as hired on leave, benefits while on LOA, termination of employment while on leave, etc. Inputs employee personal data into human resources informationcomputer system (HRIS) database andor documents activities as requested. Supports compliance with all applicable local, state and federal regulations, to ensure accuracy of reporting to benefit vendors Essential DutiesResponsibilities Data entry of employee Leaves of Absence based on requests submitted electronically from clients or internal colleagues for all products and verticals. Research and correct leave of absence issues such as date changes, COBRA eligibility, state or federal regulations, or disability claim issues. Correspond with client, client employee and internal colleagues as directed or required to resolve Leave of Absence related inquiries or issues. Maintain general benefit event processing monitor and correct errors accordingly. Ensure employee coverage changes are updated with benefit vendors in a timely manner. Ensure compliance with and provide documentation regarding state specific benefit coverage regulations based on report output. Answer questions regarding employee benefits, plans and government regulations and processes. Provide Tier II phone support, as needed. Deliver superior written and verbal customer service. Work cross-functionally with other colleagues to deliver exceptional customer service and build cohesive interdepartmental relationships. Other projects and responsibilities may be added at the managerrsquos discretion. Job Requirements Qualifications Education Bachelorrsquos degree desired or equivalent education andor related work experience. Experience Minimum 1-year experience with PeopleSoft HRMS or other HRM systems. Previous Leave of Absence related experience a plus. Proven experience in customer serviceservice center environment. Previous experience in benefits administration a plus. Proven critical thinking and problem-solving skills. Previous experience in administering COBRA or leave plans a plus. Experience working in a HR OutsourcingPEO environment is a plus. Previous experience in health and welfare benefits training andor process documentation a plus. Experience with Customer Relationship Management (CRM) systems a plus. Other Knowledge, Skills and Abilities Excellent verbal and written communication skills Detail oriented and highly organized Ability to communicate with employees at all levels of the organization Strong knowledge and understanding of both state and federal employment laws Excellent interpersonal skills Ability to create and comprehend reports and spreadsheets A demonstrated commitment to high professional ethical standards and a diverse workplace Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities Effective time management skills Ability to work under pressure to meet deadlines Proficient in Microsoft Office Suite Work EnvironmentOther Information (Travel required, physical requirements, on-call schedules, etc.) Ability to work additional hours as needed to support business needs. Ability to alter standard shift by 1-2 hours to support business needs. Work in clean, pleasant, and comfortable office setting The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact Abdul on “510.623.5049” OR email me at “

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