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IT Service Specialist

Arizona College

This is a Full-time position in Las Vegas, NV posted November 23, 2021.

Arizona College of Nursing is seeking an IT Service Specialist for our Las Vegas, Nevada Campus!

Why Should You Work with Us?

Arizona College of Nursing is a rapidly growing organization focused on providing students the opportunity to change their lives through education.

Our high quality, academically challenging BSN program prepares students for in-demand nursing jobs in communities across the nation.

Driving our growth is the desire to address the nations nursing shortage while providing students the opportunity to pursue their dreams and passion.

With eleven campuses across six states, the college is poised to become one of the leading providers of nursing graduates to the healthcare workforce.

Our culture is built around a shared commitment to provide students the resources, education, and support they need to be successful.

As a team, we continually embrace our core values and hold each other accountable for living them every day.

These shared values are:

Passion: We love helping others succeed.

Excellence: We strive to be the best.

Adaptability: We learn, in part by trying new ideas.

Accountability: We own our results.

Integrity: We do the right thing

The IT Service Specialist delivers a high level of customer service and satisfaction to the campus staff and students, ensures the availability of the systems they rely on, and improves the processes in which IT delivers service.

Essential Responsibilities:
Receives and resolves issues submitted through ticketing system with focus on timeliness and customer service.
Manages all on-site installations, repairs, maintenance, and tests tasks.
Diagnoses errors or technical problems affecting campus staff and students and determining proper solutions.
Procures new equipment and furniture to support campus initiatives and growth.
Works with IT team to develop, document, and adopt new standards supporting IT Processes.
Supports the successful onboarding of new employees by setting up and testing equipment and system access.
Completes thorough off-boarding for employees and students, including equipment and system access.
Through on-boarding, off-boarding, and regular audits maintains up-to-date key card access and distribution lists.
Provides administration and support for all applications and infrastructure used to support the business and identifies when to escalate to product owner including mobile tools and applications.
Researches new technologies that may improve processes for the campus and presents suggestions to IT Manager.
Performs problem management and root cause analysis on recurring issues.
Adheres to change management process.
Communicates issues to internal IT team and IT management in a timely manner.
Establishes and maintains solid working relationships with team and clients (campus staff and students).
Contributes to IT and the College’s initiatives.
Cooperates with technical team and shares information across the organization.
Comprehends customer requirements and makes appropriate recommendations/briefings.
Other duties as assigned.

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements below are representative of the knowledge, skill, and/or ability required.
Technical degree or certification desired.

Bachelor of Science in Technical or Engineering discipline, preferred.
Proven IT field service experience, supporting 50
– 250+ desktop users.
Strong ability to troubleshoot, test, repair and service technical equipment.
Experience supporting SIS, LMS, CRM and learning components desired.
Experience with ITIL or similar Service Management framework desired.
What We Are Offering You:
Competitive pay and opportunities for professional development.
Dynamic organizational culture within a supportive working environment.
Rest and relaxation with paid sick leave and holiday benefits.
Preparation for the future with a 401(k) and company match.

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