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Guest Service Agent

Jacobs Entertainment, Inc.

This is a Full-time position in Sparks, NV posted January 14, 2022.

General Summary of Job DutiesMust be able to accurately handle large sums of cash, communicate with customers and other personnel, and perform customer service. Must be knowledgeable of Gaming Regulations and Internal Control Minimum Procedures (ICMP’s); that affect Guest Services Operations. Must be familiar with basic computer operations. Essential Job Responsibilities and Duties Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.Counts and balances the starting funds of the cage with the outgoing cashier at the start of the shift.Exchanges cash for gaming chips, tokens, or coin.Cashes checks for customers (travelers, personal, cash advances, or payroll) in accordance with the company check cashing policies and procedures.Issues markers and accepts payment on markers in accordance with the company’s marker policies and procedures.Logs, records/reports all Title 31 transactions.Assists customers with the completion of credit/check cashing application.Records and balances all currency transactions in the computer.Sorts and bags loose coins and bundles paper money.Maintains and completes the required gaming and company forms and reports.Promotes positive customer service by providing correct information/directions to patrons as the need arises.Reconciles daily summaries of transaction and balances all currency transactions against cash on hand.Learns and works other banks such as the main bank, chip bank, coin vault, as they need arises.Verifies chip cash out over $1,000 with the pit.Distributes company payroll checks to employees.Signs up new guests with players cards and explains the players club and how their comps work.Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards. Maintain an open line of communication with Management.Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.Ability to accept performance feedback in a professional manner.Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.Other duties as assigned.

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