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Data Entry Associate – Las Vegas

Insight Global

This is a Full-time position in Henderson, NV posted November 17, 2022.

Our client in Las Vegas, NV is looking for 2 Data Entry Associates to join their mapping team supporting a widely known product. They are looking for an individual with excellent attention to detail, highly organized, ability to handle large sets of data, and all within a fast-paced environment.Key job responsibilitiesTake ownership in assisting, researching, resolving, and de-escalating customer issues and devicesUnderstand and implement new information and procedures efficiently and professionallyConcentration and strong understanding of advanced troubleshooting for all Ring productsAnalyze tickets for trends in customer issues and report to the trending teamsUtilize multiple systems to access customer information, research issues, and educate customersCollaborate with the trending teams to drive continuous process improvementUtilize all available resources to solve internal challenges while ensuring first call resolutionDevelop and implement scalable solutions to support Key for Business’ missionLead trend collection and communication efforts for a specific apps or products (pods)Assist with other projects/initiatives when neededProactively providing feedback to outdated or inefficient processesBalancing multiple tasks while still delivering with a high-quality outputMeeting or exceeding the minimum expectations for your current role Minimum Requirements2 years of professional experience with Microsoft Excel, intermediate competencyExperience pulling and reporting data from numerous databases (using Excel, Tableau, and/or other data management systems)Experience analyzing data sets and articulating business positionDemonstrated experience using data to drive root cause elimination and process improvementStrong time management and interpersonal skills with strong attention to detailExcellent verbal and written communication skills

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