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1/9/2023 Billing Disputes Specialist – Work from Home

Genesis Financial Solutions, Inc.

This is a Contract position in Sparks, NV posted December 9, 2022.

Overview: We hire people, not positions.

That’s because at Genesis, we put people first, and that includes our customers, partners, and employees.

Genesis is the national leader in non-prime credit card.

We serve millions of customers, and we’re fair and transparent in all interactions.

As a company grounded in entrepreneurship, we’re looking to expand our team and are looking for people who foster innovation and strive to make an impact.

Join the nation’s leader in second-look finance servicing as our Billing Disputes Specialist Remote opportunity available after training, must be in or near the Akron, OH areaOnsite Training located in Downtown Akron, OH We provide in-depth training that may last up to 5 weeks before transitioning you to working with more senior peers.

Scheduled workdays are typically 8 hours a day, with schedules of Monday through Friday 8 a.m.

to 5 p.m.

Employees may also be asked to work outside of their scheduled shifts including weekends depending on business needs.

While this position is remote, the team does do quarterly onsite for training and other business-related purposes.

Check out our Spotify account to hear what it’s like to work at Genesis: https://open.spotify.com/episode/0QmpC31c3hlhhrTKRxUkGF Responsibilities: As our Billing Disputes Specialist you will:Communicate with consumers in writing and via phone calls.Communicate with merchants via email and phone calls.Research and reconcile disputes in the best interest of Genesis and the consumer.Compare the risk of monetary loss; Genesis vs.

our business partner and/or consumer.Merchant Chargebacks, Arbitration Chargebacks, Small Balance Write-Offs.Partner with the Complaints Team to resolve escalated disputes/complaints.Correspond and partner with over 400 business partners to resolve disputes.Familiarity of business operating procedures for multiple portfolios.Familiarity and strict adherence of FCBA and TILA, specifically Regulation Z.Billing Error Notices must be reviewed and resolved within regulatory timeframes.Ensure accounts are coded properly to prevent billing on disputes transactions and fees, and reporting to all 3 Credit Reporting Agencies that the account is disputed by the consumer.If disputes are not handled in accordance with the law, Genesis is at risk for high-level complaints and lawsuits and a loss to their bottom line.Identify trends with disputes to improve quality and productivity.Review and update account trade lines to the CRAs.May be asked to work nights and weekends due to business needs.

These duties must be performed with or without reasonable accommodation.

Qualifications: RequirementsHigh School diploma or GED.Have appropriate remote work set-up
– such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.

Thrive in a fast-paced, high-volume environment.Be proficient with technology and using multiple systems.

Possess a high level of understanding, patience and empathy.

Able to navigate more difficult conversations/interactions with professionalism.

Are committed to continuous growth and learning.

Ensure privacy and security practices are followed at all times.We know experience comes in many forms and that many skills are transferable.

If your experience is close to what we’re looking for, consider applying.

Diversity has made us the entrepreneurial and innovative company that we are today.

What’s In It For You:Health insurance including individual and family Medical, Dental and Vision insuranceRelax and recharge with Paid Time Off (PTO) Program; plus 6 paid holidays and 3 paid floating holidays.

Financial health with 401k plus employer match up to 4%Take care of your well-being through Wellness perksWe invest in your future through Tuition Reimbursement and ongoing Learning & DevelopmentSave on taxes with Flexible Spending AccountsPeace of mind with Life and AD&D InsuranceProtect yourself with company paid Long-Term DisabilityGenesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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