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New

Asian Marketing Executive Casino Host

M Resort Spa Casino

This is a Contract position in Henderson, NV posted November 26, 2022.

Responsibilities

  • Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
  • Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.
  • Attracts and manages customers in the Asian Market through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
  • Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the mychoice loyalty program.
  • Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit when appropriate and permissible by state regulatory law.
  • Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.
  • Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.
  • Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.
  • Achieves departmental sales and growth goals.
  • Develops in-house invitation lists for special events and other significant hosting events

Requirements

  • Must be fluent in Mandarin, Cantonese, or other Asian dialect.
  • Bachelor’s degree (B.A.) from four-year college or university; or minimum of three (3) years customer service experience and/or training; or equivalent combination of education and experience.
  • Must have a minimum of two (2) year Guest Service experience, including but not limited to Casino experience.
  • Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
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