Housekeeping & Common Area Training Supervisor

ROLEAs the Housekeeping and Common Area Training Supervisor you’ll be responsible for the initial training, on-going training and refresher training and development for all of the Housekeeping and Common Area department. The primary intent of this position is to standardize our training in Housekeeping to ensure our service standards meet or exceed our guest expectations. Conduct written review of all new hires after 30 days, 60 days, and 80 days.RESPONSIBILITIES:* Oversee all aspects of the training and development of all Housekeeping and Common Area team members.* Must possess a desire and passion about creating a safe, fun working environment while genuinely valuing each individual team member.* Create and maintain a proper training schedule to ensure team members are being trained as efficiently as possible.* Create and maintain a training manual to ensure proper procedures are being followed throughout the training process.* Ability to work flexible hours to support effective training delivery around peak business periods and shift patterns, to include some evenings and weekends* Experience of working within a multi-cultural, multi-lingual and multi-skilled work environment.* Able to prepare and deliver training sessions and workshops.* Ensure all training material is up to date and reevaluated on a regular basis. Updated if necessary.* Coordinate all training sessions, including initial training, safety training, retraining, and new process training.* Conduct written review of all new hires after, 30 days, 60 days, and 80 days.* Discuss written reviews with all new hires and get signed acknowledgments. Ensure all reviews are emailed to Human Resources and the Housekeeping Management Team.* Ensure all team member training, documentation and testing is completed in the required time frame.* Strong written and verbal English in order to communicate effectively* Excellent presentation skills with the confidence and ability to break down complex content into simple messages* Must have working knowledge of SDS, OSHA, HazCom and all applicable safety laws.* Knowledge of computer software including MS Office.* Creative and resourceful in order to deliver engaging content* Follow all safety policies and standards.* Follow all departmental and company policies, procedures and service standards.* Other duties as assigned.REQUIREMENTS/QUALIFICATIONS* Must have at least 2 year of housekeeping supervisory experience and 5 years of housekeeping/ experience.* Must possess excellent customer service skills.* Must have effective oral and written communication skills in English.* Must have basic math skills and aptitude.* Must have a professional appearance and attitude.* Bilingual preferred.* Intermediate Microsoft Excel skills preferred