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Patient Care Coordinator

Apollo Medical Holdings, Inc.

This is a Contract position in North Las Vegas, NV posted August 30, 2022.

SUMMARY Under general supervision, following established procedures, assist and direct patients in an empathetic and caring manner, efficiently and timely, and completes appropriate documentation, as needed.

Provide a point of contact for member, doctors, hospitals, etc.

Ensure inquiries are promptly, efficiently and courteously handled and distributed efficiently and promptly.

ESSENTIAL DUTIES AND RESPONSIBILITIES Under the direction of the Provider Services Manager, the Patient Care Coordinator serves as a resource and liaison to APA ACO patients, and physician practices.

Actively collaborates with case manager, social workers and discharge planners to facilitate a timely and accurate response to the discharge planning referrals.

Facilitates communication to ensure that the patient post acute care needs are coordinated Follows standardized processes and decision trees for referrals for ordered post acute care needs including but not limited to DME, home health SNF, subacute, LTACH Coordinates discharge plans as directed by the case manager, i.e.

placements, SNF’s, Sub Acute, Home Healthcare, DME, LTACH.

Coordinates the progress of the discharge services requested with case managers, patients, families, physicians, other care providers and vendors to facilitate discharge plan and find necessary resources.

Effectively communicates on the progress of the discharge services requested.

Appropriately schedules, reschedules, cancels or confirms patient appointments in a timely manner to maximize scheduling for patient volume and in accordance with established authorizations.

Effectively communicates with patients and physicians to assure continuity of care.

Appropriately provides patients with written and verbal instructions of physician’s orders and requirements for pre-operative diagnostic -testing and/or follow up appointments.

The Patient Care Coordinator partners with the medical staff, utilizes scientific evidence for best practices, and relevant data to manage the care of the patient over the continuum of care from pre hospitalization through discharge.

Uses all components of the Transitional Care Model and nursing process including assessment, triage, planning, implementing and evaluating care to meet the patients’ needs.

Provides health maintenance, and medication and disease management education to patients and families/caregivers Consistently exhibits behavior and communication skills that demonstrate APA ACO commitment to superior customer service, including quality, care and concern with every internal and external customer.

Skilled Nursing Facility (SNF) assignments: verify that the facility has received all discharge summaries and instructions for each specific patient.

Transition of Care (TOC) assignments: Conduct follow-up care coordination on patients to ensure post-discharge follow-up is carried out such as scheduling appointments, request authorizations, receiving medications, and schedule DME deliveries.

Expectation of a minimum of 10-15 TOC cases per weekly, with potential up to 50 cases weekly.

Familiar with Microsoft Office: Word, Excel, Outlook All other duties as assigned QUALIFICATIONS Must be able to project a professional, pleasant image while interacting with a variety of personalities and cultures.

Must demonstrate tact and diplomacy in interpersonal interactions.

Should have strong communication and customer service skills and respect for confidentiality.

Must have ability to plan, prioritize, and complete tasks under stress with frequent interruptions.

Working experience with Microsoft Word and Excel a must.

Must be able to type 65 wpm.

EDUCATION and/or EXPERIENCE Medical Assistant Certification required Bachelors’ degree in Nursing, LVN, or trained health care professional with a medical degree preferred or at least 10 years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Preferably fluent in English and Spanish or English and Chinese (Mandarin and/or Cantonese).

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