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Desktop Support Specialist

Defender Industries Inc.

This is a Contract position in Las Vegas, NV posted November 23, 2021.

Defender is a family-owned marine outfitter located in Waterford, CT, in business for 83 years.

We are an authorized dealer of thousands of products from every major marine manufacturer and have grown to become the largest independent marine supply firm in the US.

We are also the largest single-location dealer of inflatable boats in North America.

Our valued employees have hundreds of years of combined boating experience and are committed to earning our customers trust and respect by offering friendly service, ongoing support, and of course
– great value.

Our crew takes pride in their work at Defender where the focus on customers begins with delivering honesty and real value to serious boaters.

If you’d like to join our Defender family to share your experience and love of boating face-to-face with our customers, or by becoming part of our behind-the-scenes crew working hard to keep Defender the top choice for marine supplies, please submit your resume.

In this vital role you will be primarily responsible for troubleshooting technical issues including but not limited to: General PC hardware as well as software and proprietary software issues Network connectivity problems Printer issues connectivity and queue related issues Wired and wireless scanner issues As a Support Specialist you will also be required to handle technical projects: Maintaining and updating all pc, peripheral equipment, and inventory Running and terminating CAT5 cable Installing network security cameras Cloud migration related tasks QUALIFICATIONS At least 2 years’ solid desktop pc hardware and software troubleshooting and repair Strong general computer and desktop support specialist skills Strong organizational, presentation, and customer service skills Must be physically able to complete the duties as described; comfortable with heights and use of lift equipment.

Knowledge or experience with Cisco network equipment is preferred but not required In addition, you should have a working knowledge of the following: Windows 7,10 Microsoft Office and 365 platforms including OneDrive, SharePoint, Planner Remote PC support tools Wireless technology
– AP configuration and management General knowledge of networking concepts Zebra printers and drivers Wireless scanners, Android OS Defender Employees enjoy a broad benefit package including Medical, Dental & Life Insurance, 401(k), PTO and holidays, and very generous Employee Merchandise Discounts.

Our Mission is to be the marine outfitter of choice, offering the widest selection of products at the most competitive prices, and providing only the best customer service.

Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Schedule: Monday to Friday On call Education: High school or equivalent (Preferred) Experience: Help desk: 2 years (Preferred) Work Location: One location Work Remotely: No Work Location: One location by Jobble

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