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Customer Service Representative

Apex Systems

This is a Contract position in Las Vegas, NV posted November 1, 2022.

Apex Systems is looking for customer service representatives with strong phone and customer service skills in Menands, NY Please review the position description below and apply if you feel like it’s a good fit.

The position is remote but will require candidates to commute to the office in Menands, NY for the first day for training and equipment.

There is a possibility that candidates go back on site full time eventually, this arrangement is based on Covid-19.

This is a full time position.

Hours are 9:15 AM
– 6:00 PM EST Training will be from 8:15AM-5PM EST for the first 3 weeks Requirements: HS or equivalent 2 years related experience Previous customer service role Strong Microsoft Office skills (Word, Excel, PowerPoint) Strong phone and verbal communication skills Customer focus and adaptability to different personality types Ability to multi-task and manage time effectively Position Description: Takes and processes transactions by telephone internet and correspondence from customers and representatives.

Enters and maintains database records of customer profiles and prepares and maintains status reports.

Acts as liaison for customers.

Maintains knowledge of company products and customer service processes.

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