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Customer Service Agent -Full Time Remote (English Or Bilingual)

American Logistics, LLC

This is a Contract position in Reno, NV posted September 29, 2022.

*American Logistics Values*Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.About the JobAs a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:* Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately* Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)* Deliver a simple customer experience with every interaction* Trouble-shoot and problem solve situations that may be outside standard procedures* Become a knowledge expertShifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.*Requirements *American Logistics is proud to employ a diverse workforce. The experience and skills needed are:* Ability to demonstrate strong communication and interpersonal skills* Basic software and web knowledge, and the ability to pick up new technology quickly* Work well with others, and be willing to help team members* Ability to problem solve* High attention to detail* Reliability As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule*What’s in it for You** Work-life balance – We offer set schedules that are flexible* Potential for advancement within the organization* Benefit Package that includes:* Medical insurance* Dental insurance* Vision insurance* Company paid life insurance* Company paid disability insurance* Paid Holidays* Paid Time Off* 401k Retirement Savings Plan (with Employer Match after 1 year of employment)* $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.Additional Compensation:* BonusesBenefits:* Health insurance* Dental insurance* Vision insurance* Retirement plan* Signing bonus* Paid time off* Work from home* Flexible scheduleJob Types: Full-time, Part-timePay: $15.00 $16.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Flexible schedule* Flexible spending account* Health insurance* Life insurance* Paid time off* Paid training* Vision insurance* Work from homeSchedule:* Day shift* Holidays* Monday to Friday* Night shift* Weekend availabilityApplication Question(s):* Do you have reliable internet with speeds of at least 30 Mbps download, 10Mbps upload, and no more than 40-75ms latency/ping?* Do you have a computer with Windows 10 or MAC OS Sierra 10.12 or better?* Do you have a headset and web cam?* Do you have a quiet place to work in your home?* Does your computer have an Intel i5 processor or equivalent?* Does your computer have at least 8GB of RAM?Education:* High school or equivalent (Required)Experience:* Call Center: 1 year (Preferred)* customer service: 1 year (Preferred)Language:* Spanish (Preferred)Work Location: Remote

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