Bank Sales & Service Representative (Universal Banker) $2000 sign on bonus

Overview:

CIT/Mutual of Omaha is now a division of First Citizens Bank. Forever strong. Forever stable. Forever family. Forever First. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story.

As a Sales and Service Representative, you will be responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills – Interpersonal: Comfortable and confident with pro-actively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
Responsibilities:

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences
Processing transactions accurately and efficiently
Providing assistance with account servicing needs
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:

Basic Qualifications:

High School Diploma or GED with a minimum of 6 months customer service experience
Preferred Areas of Experience: Sales, cash handling in retail or banking

Other Skills:

Financial literacy
Knowledge of retail banking products and services